In 2015 we partnered with a leading healthcare financials consulting firm to develop an application that could support them in collecting data for a study they were conducting for a major healthcare association. The application tracks quality and patient satisfaction metrics for certain arthroscopic surgical procedures.
The application needs to collect data to support an ongoing outcomes study, which will be used to help make the case for better reimbursements from payers. However, the data must be manually entered by each participating surgical center. Demands on staff are already high, so data entry must be as quick and painless as possible.
I started by putting together a questionnaire, to be completed by both our consulting partners and our subject matter expert at the client association. The completed questionnaire was then used as the basis for future requirements gathering.
The output of this was a scenario document, that presents a narrative description of all of the processes the system needs to support, and (at a high level) the user experience surrounding them.
At the same time I was writing the scenarios, I was doing various drawings to help understand how the different users and processes fit together. These drawings eventually made it into the final documentation packet.
The final organization of the application turned out to be very simple, reflecting the three main focuses of the user - observations, assessments and patients.
This is the first application we developed with a fully adaptive UI, so the wireframes I drew needed to have an additional level of detail. I defined a set of break-points, then drew screen states for each point, at full scale, and with final visual design.
The pilot was completed at the end of the year with a small group of participants, and roll out is scheduled for first quarter 2016. Feedback from the pilot was very positive, with the application being cited for its simplicity and ease of use.